What is Ticket?
A piece of paper or card that gives the holder a certain right, especially to enter a place, travel by public transport, or participate in an event.
What is an Electronic Ticket
An electronic ticket (commonly abbreviated as e–ticket) is a digital ticket. The term is most commonly associated with airline issued tickets. Electronic ticketing for urban or rail public transport is usually referred to as travel card or transit pass.
The ticket agent is most often the first employee the passenger meets after entering the airport. Ticket agents provide front-line customer service and are responsible for assisting passengers with their travel needs.
Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. These airline representatives are responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled.